Datapoint wins €550,000 contract

Payments company Fexco has awarded a €550,000 contract to Datapoint, a European call centre integration company, to implement an automated voice recognition system to answer customer service calls it handles on behalf of Western Union.

The system will handle around one million calls per year and will be implemented in Fexco’s two call centres in Kerry.

Fexco operations director Ger Murphy said: “In automating some of our call centre functions, we wanted to offer a better experience on behalf of Western Union for its sales representatives and customers.

“The new system will also deliver a range of benefits to our business by providing greater customer service potential for the services we provide on behalf of other clients.”