McDonald’s to end AI trial in US over ordering mishaps

A number of videos and posts appeared online detailing ordering mishaps such as bacon being added to ice cream (Jonathan Brady/PA)

McDonald’s is removing AI-powered ordering tools from its drive-thru restaurants in the US after customers shared experiences of the technology going wrong online.

The system, developed by IBM, uses voice recognition to process orders and had been used at more than 100 McDonald’s restaurants since first being introduced as part of a test in 2021.