Luggage returned to 5,000 passengers

BA said it aimed to return misplaced luggage caught up in the British terror-alert chaos to 5,000 passengers by the end of today.

BA said it aimed to return misplaced luggage caught up in the British terror-alert chaos to 5,000 passengers by the end of today.

The company also said that it hoped to return to a full service tomorrow.

Flights were gradually returning to normal today with no plans to cancel any long-haul flights, although BA cancelled 19 short-haul flights out of Heathrow.

Yesterday, it axed three long-haul and 32 short-haul flights at Heathrow as well as 11 domestic services at Gatwick.

“We should be back to a full service by Friday,” said a spokesman for BA, which has had to cancel more than 1,100 flights since the new anti-terror measures were introduced last week.

BA used a variety of transport modes, including freight aircraft and lorries, to reunite bags with passengers yesterday.

“We are looking to get all bags reunited with passengers by close of play,” a BA spokesman said.

New advice for air passengers on what to do if baggage gets lost in transit is now available at www.euroconsumer.org.uk, the website of the UK European Consumer Centre (ECC), hosted by Citizens Advice.

An updated factsheet on lost or delayed luggage has been added to the website today.

Key advice points for air travellers include:

:: If you are travelling soon, check your insurance policy and think about what valuables you really need to take with you. Leave anything else at home;

:: If your luggage is lost or delayed, report this while you are still at the airport and ask to fill in a PIR (Property Irregularity Report) form;

:: There are very strict deadlines on claims, so make a formal claim in writing as soon as possible.

You can always add receipts etcetera later, but claim in time or your claim may be lost;

:: Get more advice when you return home.

UK ECC director Ruth Bamford said: “The Association of British Insurers say they expect their members to use their discretion in dealing with claims arising from the new security measures at British airports.

“But as this is an unprecedented situation it’s difficult to predict exactly what to expect. The important thing is to make a claim as usual and get advice, but make sure you act quickly.”

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