Heathrow Terminal 5 chaos sees 28,000 bags kept in storage

THE Heathrow Terminal 5 (T5) fiasco has led to 28,000 bags being placed in temporary storage and it could take up to a week to get them returned to their owners, the British Government announced yesterday.

Aviation Minister Jim Fitzpatrick told the House of Commons that passengers using the new £4.3 billion (€5.4bn) terminal had suffered “an unacceptably poor experience”.

He said passengers should get the help and compensation they were entitled to.