Airlines pass the parcel on the Kerry carousel
At the check-in in Dusseldorf they told me that it was not possible to check in the baggage to Kerry. There would be no baggage transfer from Dublin Airport, and I was responsible for the baggage transfer.
This is a big problem for handicapped people and families.
I think it is unbelievable that it is not possible to transfer baggage between two Irish airlines (both connected in ‘One-World’) at an Irish airport using an Irish handling agent.
I asked Aer Arann Express and they told me it was an Aer Lingus problem. I asked Aer Lingus and they told me it was an Aer Arann Express problem.
At Kerry Airport they told me it was a problem between Aer Lingus, Aer Arann Express and Cityjet Handling Ltd.
For a mainland European, all of this looks like a children’s game.
Monika Dillen,
Clogherane,
Lauragh,
Killarney,
Co Kerry.
