Fine banks for keeping customers waiting

THE staff at my local AIB branch are hardworking and friendly – but not even they can offset the shortcomings of the bank’s board of management.

How dare the AIB board treat their customers with such contempt as to allow them to stand in line for up to 15 minutes. If I went into a sweet shop to spend 1 I would be served right away.

The remedy is simple more staff.

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