Fine banks for keeping customers waiting

THE staff at my local AIB branch are hardworking and friendly – but not even they can offset the shortcomings of the bank’s board of management.

Fine banks for keeping customers waiting
Thu, 24 Jul, 2003 - 01:00

How dare the AIB board treat their customers with such contempt as to allow them to stand in line for up to 15 minutes. If I went into a sweet shop to spend 1 I would be served right away.

The remedy is simple more staff.

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