ESB customers are powerless

CONGRATULATIONS to the ESB for effectively having no customer service department and getting away with it.

Sat, 15 Oct, 2005 - 01:00

It is now impossible to discuss an account query in person with any employee of the ESB. It must be done by phone, which is only acceptable if you can get through - so far, this has failed me.

I am just left waiting endlessly on the line. On numerous occasions I have waited 15 minutes to no avail, and even letters by post remain unanswered.

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