Full-service airlines real value for money

MY experiences on a recent trip from Shannon via Dublin and Chicago to Indianapolis gave me a lot to think about.

Mon, 19 Sep, 2005 - 01:00

Having used both full-service and discount airlines for several journeys, I now realise the only time I would like to be on a discount carrier is when everything goes exactly right.

After technical problems delayed our plane at Shannon for two hours, Aer Lingus handed out €7 food and drink vouchers (which they had no obligation to do) and kept us informed about the status of the flight.

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