Full-service airlines real value for money
Having used both full-service and discount airlines for several journeys, I now realise the only time I would like to be on a discount carrier is when everything goes exactly right.
After technical problems delayed our plane at Shannon for two hours, Aer Lingus handed out €7 food and drink vouchers (which they had no obligation to do) and kept us informed about the status of the flight.
I was also assured that should the delays cause me to miss my onward connection in Chicago, I would be put up in a hotel overnight and re-booked onto the first available flight next morning. Fortunately, this was not necessary, as an American Airlines agent met me and other transfer passengers at the gate and ensured that anybody who had a chance of making their connection did so.
On the way back everything was just as convenient. I did not have to reclaim my baggage at the return transit stop, or go to the check-in desk. I was served complimentary food and drinks, and was able to choose my seat at booking. While a discount airline is not a long-haul option, I know that the full-service airlines will continue to have my preference. Best of all, most of them are low-fare airlines, too.
Thomas Ralph
7 Hazelwood Drive
Glanmire
Co Cork
