VIDEO: When sorry seems to be the hardest word for the HSE

The HSE’s apology to the parents of Alex Butler was not sincere, writes Catherine Shanahan

Call it a tactical apology. Call it formalistic, offered only when someone’s hand is forced. Call it face-saving. Call it expensive. But on no account call it sincere.

The Health Service Executive’s (HSE) expression of regret to the parents of Alex Butler on April 23, 2013, was about as heartfelt as praise from Simon Cowell.