Work mindset needs changing

Last week I consulted documentation relating to my house insurance which was due to expire that night. The idea was to go to the office next day and pay the premium.

I noticed an opportunity to pay online so just before midnight, in slightly more than one minute, I accessed the website, transacted my business and received a certificate of renewal and payment.

No trip to town, no queuing at a busy counter, no engaging an insurance official. For not doing any of these traditional tasks I was rewarded with a 5% discount.