Contempt for customer

IF Aer Lingus were to open a hub in Sydney or Chicago or Jakarta, should the pilots there have the same conditions as those flying out of Dublin?

The threatened pilots’ strike demonstrates once again the basic attitudes that pervade many (if not most) government or semi-state bodies — an absolute contempt for the customer, an overweening sense of entitlement, a mythology of grievance and a conviction that these organisations exist not for the benefit of owners, customers, the Government or the public, but for the employees.

John Stafford