Exhausted and too late for Garth Brooks: Our 35-hour journey from Malaga to Cork

Instead of focusing on its failed IT system, Aer Lingus should examine its communication channels with customers. Access to real-life people would be a start

Terminal 2 in Dublin Airport on Saturday afternoon as Aer Lingus flights scheduled to depart to and from  Dublin Airport involving most European and UK destinations were cancelled due to an ongoing IT problem at the airline. Picture: Sam Boal / RollingNews.ie

A simple journey from Malaga in Spain to Cork Airport took me 35 hours with no communication from Aer Lingus other than a yellowed “delay notice” sheet, presumably printed in the 1990s.

It offered passengers “two telephone calls, telex or fax messages, or emails".