Vodafone pays €20k to avoid conviction for giving customers the 'runaround'

The Commission for Communications Regulation prosecuted Vodafone after it looked into several customer complaints in 2020

ComReg compliance manager Miriam Kilraine told Dublin District Court Vodafone had failed to deal with complaints as required under a code of practice. File picture

Vodafone has been spared a criminal conviction after customers with complaints were "given the runaround".

The telecom firm was ordered by Judge Anthony Halpin last month to pay €10,000 in prosecution costs and to donate the same amount to charity.