Number of complaints about the passport office soar as application figures increase

The number of complaints rose to 397 in the first half of 2022, up from 71 in the same period last year. Picture: Colin Keegan/Collins Photos

The number of complaints about service at the passport office has risen from 71 pre-pandemic to 397 in the first half of 2022.

The Department of Foreign Affairs told the Public Accounts Committee (PAC) in a letter seen by the Irish Examiner that the service had seen more complaints due to a major increase in volume of passports being issued.