More than €500,000 refunded to airline customers following complaints to regulator
Valid complaints relating to cancellation of flights at 924 accounted for 91% of valid complaints in 2021. File photo: Sasko Lazarov
Aviation sector watchdog, the Commission for Aviation Regulation (CAR) last year recovered €579,000 in refunds for disgruntled air passengers over mainly cancelled flights.
That is according to the 2021 CAR annual report which shows that last year it received 1,479 complaints over airlines which was down 67% on the record-breaking 4,543 complaints from airline customers in 2020 due to the Covid-19 pandemic.
