Ryanair commits to five-day turnaround for customer refunds

Ryanair has promised a five-day turnaround for refunds following criticism on the issue amid Covid-19 restrictions. Jonathan Brady/PA Wire

Ryanair has committed to refunding customers within five days as part of improvements to the airline’s customer service.

The airline has announced a range of improvements for its customer service, including commitments to refund customers to the original form of payment within five working days and confirmation and access to refunds through its app within 24 hours of the request.