'It's not a helpline if it doesn't help': Author spent 13 hours on hold with Covid cert helpline

Sarah Rees Brennan was due to travel to Malta but was stopped from travelling, as the country only accepts the EU Digital Covid Certificate. File photo

A Dublin-based writer, who spent 13 hours on hold on the Covid Certificate helpline, says she doesn't know where to turn next.

Sarah Rees Brennan, a cancer survivor, has been fully vaccinated since May as she is in a high-risk group.