Whistleblower says AIB miscommunicated its surprise mortgage debt write-down

AIB has been told it missed a major goodwill opportunity due to miscommunication of its surprise mortgage debt writedown for almost 6,000 tracker mortgage customers

AIB missed a major goodwill opportunity to restore trust by writing down huge chunks of mortgage debt for almost 6,000 customers, but not telling them it was doing so. That is according to financial advisor and consumer advocate Padraic Kissane, who said AIB had created even more confusion for 5,900 customers who suddenly found up to tens of thousands of euro wiped off their mortgage balance on Wednesday.