Former An Post employee who stole over €23k in customer pension payments jailed

A former post office employee who stole over €23,000 in old age pension payments from 91 customers has been sentenced to three years with 18 months suspended.

Former An Post employee who stole over €23k in customer pension payments jailed

A former post office employee who stole over €23,000 in old age pension payments from 91 customers has been sentenced to three years with 18 months suspended.

Paula Underwood (56) of Oakleigh, Drogheda Street, Balbriggan, Co Dublin pleaded guilty to the unlawful use of a computer, with the intention of making a gain for herself, at Donabate Post Office between July 2008 and October 2013.

Dublin Circuit Criminal Court heard that Underwood held back certain weekly payments to pensioners and over the course of 156 transactions, stole a total of €23,213 in five years.

The court heard that when the theft came to light, An Post refunded all the monies to the affected customers, sending letters to each pensioner blaming the IT system for payment errors.

An Post held the postmaster at the time, Mr Neill Smith, liable for what had happened, and made him draw up a repayment plan for the entire sum.

The court heard Mr Smith paid an initial lump sum of €5,000 to An Post and since then had made deductions from his weekly earnings, with about €6,000 remaining to be paid.

In a victim impact statement read out on his behalf, Mr Smith said he felt betrayed by Underwood’s actions and that she had preyed on customers who were old and vulnerable, some visually impaired or with health issues.

Mr Smith said he had been very proud of his post office and that his customers trusted and confided in him, some of them asking him to read their post to them.

He said it “really hurts” him and had significantly impacted on his health that Underwood abused her position of trust, tried to blame another staff member, deceived him and never apologised.

“I knew people had been defrauded but could not say anything to them. All An Post did was send out letters to people, making excuses about the IT system, while demanding that I set up a repayment plan,” wrote Mr Smith.

Mr Smith intended to retire in 2014 but due to the financial pressure of the repayments, stayed working until October 2018. He is currently on home dialysis awaiting a kidney transplant.

Sentencing Underwood today, Judge Pauline Codd said the crimes were despicable breaches of trust committed against elderly persons.

She said Underwood showed no evidence of any remorse or insight and her behaviour involved a significant degree of scheming and planning.

“It strikes me that Mr Smith is very good and decent man who’s been put to a lot of trouble,” said the judge.

'Doing her best to reconfigure her life'

Garda Adrian Gates told Michael Hourigan BL, prosecuting, that the thefts were noticed after an internal An Post audit.

It emerged that Underwood was understating the number of payments to which customers were entitled; for example, if they were due five weekly payments she would say they were only due three.

She was immediately dismissed by An Post and made a voluntary statement to gardaí.

Underwood accepted that she had held back money where multiple payments were due and had manipulated the computer system to take money which was not hers.

She told gardaí she knew it was wrong and she shouldn’t have done it.

The court heard Underwood suggested another staff member had been involved, which was never the case.

Underwood has no previous convictions and has not come to garda attention sine.

Luigi Rea BL, defending, said Underwood was due to start a State-funded course in fashion design in the autumn, doubling her current income to €450 a week, whereupon she hoped to start re-paying some money to Mr Smith.

Mr Rea said his client had brought the sum of €500 to court which she had collected out of her Social Welfare payments. He said she was “doing her best to reconfigure her life”.

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