Big increase in complaints made by passengers using Irish airports
The number of complaints about delayed and cancelled flights made by air passengers using Irish airports increased by 56% last year.
The 2018 annual report by from the Commission of Aviation Regulation (CAR) revealed that the organisation received a total of 4,420 passenger queries, which resulted in 2,319 valid complaints - a 56% increase on the previous year. Due to the massive increase in the volume of complaints it is receiving, the CAR has had to strengthen its Air Passenger Rights team.
