'Citizens do not want to talk to machines' - Union supports 'properly thought-out automation'

The largest public sector trade union in the country says it has no problem with the civil service embracing technology to improve its services - provided it does not lead to job losses.

Fórsa’s Civil Service Division Conference in Kilkenny heard that new forms of work organisation at Revenue, which was supported by re-training, had increased the tax take and improved audit and fraud control rather than cutting jobs.