Sky customer centre to create 800 jobs

More than 800 jobs are being created at a new Sky customer centre in Dublin, it was announced today.

The digital TV provider is opening the facility at the Burlington Plaza in August 2012. The jobs will be rolled out over the next two years.

The positions will be in customer service, advisor training roles, coaching and HR. The recruitment process will begin immediately.

The company says the new service centre will be the 10th operation of its kind and will for the first time enable it to serve Irish customers from a single dedicated site.

The new jobs are part of Sky's wider workforce expansion - it plans to create 1,300 jobs in the UK and Ireland over the next two years.

“This is great news, and represents a very welcome vote of confidence in our workforce and in the Irish economy by a leading company,” said Enterprise and Jobs Minister Richard Bruton.

“Confidence is key, and in the coming weeks the Government’s Action Plan for Jobs will implement a series of measures to drive reform across the economy, ensure that more businesses can create more jobs, and get growth and confidence back into the economy again.”

Sky chief executive Jeremy Darroch said: “I’m delighted that we are opening a centre in Ireland. Our Irish customers are very important to our business and the creation of this customer centre will ensure they receive first class customer service.

“We hope to recruit a committed and enthusiastic workforce and look forward to making further contributions to the local community.”

Sky currently reaches over 10.5 million homes across the UK and Ireland with its services.

Sky will offer full induction training and on-going support to successful Dublin applicants.

Commenting on the investment, IDA Ireland CEO, Barry O’Leary said: “This is a very welcome announcement by a leading global brand name. The scale of BSkyB’s new customer contact centre clearly endorses the skills available in Ireland for multinational companies.”