Over 3,000 complaints to Ombudsman on public services

The Ombudsman received more than 3,000 complaints about providers of public services last year, including an increase in complaints about local authorities linked to planning and housing and 115 complaints from asylum seekers.

The report, published today, also shows the number of complaints received about nursing homes has doubled.

In the 2017 annual report, Ombudsman Peter Tyndall also drew attention to what he said were failures in relation to meeting the mobility needs of disabled people, claiming he would be making further representations to seek a resolution to “the current, completely unacceptable, position”.