Mortgages top banking complaints

Complaints about mortgages led the way when it came to issues coming before the Financial Services Ombudsman last year, with the ombudsman also stating he was concerned that some banks were denying customers access to online banking.

The FSO published its annual review yesterday which shows it received 4,334 valid complaints last year, alongside 2,198 complaints active from previous years, and that 42% of the complaints lodged in 2016 relate to banking products, led by mortgages with 959 complaints.

Another 1,866 complaints relate to insurance products, led by motor insurance (382 complaints), while just 5% of complaints received relate to investment products.