One third of complaints to regulator of the National Lottery over difficulties playing games online

More than a third of all complaints made to the regulator of the National Lottery relate to difficulties experienced by people playing games online.

A total of 25 formal complaints were made by customers about the “online experience” since the start of 2015.

Although the overall number of complaints to the Office of the Regulator of the National Lottery (ORNL) are relatively small, there has been a steady growth in the number of cases since the regulator, Liam Sloyan, was appointed in November 2014.