FF hits out as bank passes on arrears list for survey

Fianna Fáil has criticised Bank of Ireland’s decision to divulge a list of its customers who are in arrears to a third party so it could carry out a customer satisfaction survey.

The comments came as the Taoiseach ruled out setting up an independent mortgage resolution agency.

Fianna Fáil finance spokesman Michael McGrath said the move was brought to his attention by one of the bank’s customers after they were contacted by the third-party company.