Ryanair provides email for complaints

Ryanair has finally bowed to pressure from regulators and agreed to provide an email address for customer complaints and queries.

The airline, which has always insisted aggrieved or concerned customers write to it by post or fax, or call on premium rate phone lines, was scheduled to fight an action by the National Consumer Agency at Swords District Court yesterday.

Instead, the company notified the NCA at the last minute that it was withdrawing its appeal.