Consumers cancel policies because insurers ‘won’t explain deals’

THE sheer complexity of health insurance policies is forcing people who could afford to keep their coverage to quit because hidden deals are not being adequately explained by insurers.

Consumer Association of Ireland chief executive, Dermot Jewell, said the situation is locking the sector into a vicious circle where the cheapest options are rarely emphasised in an attempt to ensure income remains high.

This then results in customers choosing to cancel their coverage for cost reasons, which the consumer watchdog said will ironically lower insurers’ income levels anyway.