Children’s Ombudsman launches free-phone complaints line
The office has received a growing number of calls since it was established in 2004, prompting moves to switch its complaints system from a pay service to a no-cost system.
Of the more than 2,000 complaints made to the office in the past four years, the majority have come from parents and extended family members on behalf of a child. In a minority of cases children themselves have made contact.
