Service to assist internet shoppers
The European Consumer Centre is running a six-month trial with a web-based arbitration service to settle disputes between online shoppers in Ireland and internet retailers in Britain and the north.
Normally the centre tries to sort out complaints when consumers in Ireland have problems with goods or services purchased in another European Union country. However, when the centre is unable to resolve the matter the consumer is left with the prospect of legal action, which can be costly.
