Mobile phone users across Europe overcharged, says group

MOBILE phone users throughout Europe are being overcharged, suffer poor quality services, are subjected to lengthy delays in dealing with complaints and often have to endure dodgy selling practices.

They are also kept in the dark about potential health risks, according to the European Commission’s consumer watchdog. There is growing concern that mobile phone operators may be operating a price cartel in contravention of EU law.

A European-wide survey published today shows consumers are facing too many problems when buying or using their mobile phones.