Person: Denis Henderson

A COMPREHENSIVE SERIES OF ARTICLES ON THIS TOPIC

ESB pays out €50,000 over estimated bill complaints

THE ESB’s practice of charging on the basis of estimated bills was criticised yesterday by the company’s customer complaints arbitration service, ELCOM.

Fri, 30 Apr, 2004

ESB pays over €50,000 for complaints

THE ESB paid over €50,000 to customers hit by damaged property, power supply faults and billing errors last year.

Wed, 16 Apr, 2003

ESB unresolved complaints rise 4%

The ESB received over 226 unresolved complaints last year, an increase of 4% on 2000, according to an annual report by its complaints watchdog published today.

Wed, 26 Jun, 2002