ESB pays over €50,000 for complaints

THE ESB paid over €50,000 to customers hit by damaged property, power supply faults and billing errors last year.

The company had to shell out double the amount of money it paid to disgruntled customers in 2001, according to figures published yesterday.

Complaints to ELCOM increased by almost a fifth and there was also a 42% rise in phone calls to the service established five years ago. More than 260 complaints from customers, ranging from supply to metering and connection problems, were lodged with ELCOM.