Now they've come out to apologise for the problems with communication so far, promising that it will improve in the weeks and months to come.
In a post, the message is clear - stick with us because we're trying to do better. The first point they address is the fact that a new DLC character, Ibuki, was supposed to arrive at the end of May. Instead the company just said nothing about the content, presumably hoping folks wouldn't notice. And they certainly did.
It seems Ibuki is now set to arrive in the game towards the end of June, and Capcom hopes to give out messages like that ahead of time in future. It's thought she'll be added at the same time as the frequently delayed cinematic story mode.
They also said they were looking into controller delay issues and the major problem of rage quitting. Apparently the latest measures have reduced the numbers of players who are exiting an online game before it has ended but there's more work to do.