Dublin restaurant’s response to awkward customer removed by TripAdvisor

Remember THAT Dublin restaurateur’s response to a disgruntled customer’s review? It seems TripAdvisor wasn’t too impressed...

Padraic Hanley, owner of Ouzos Dublin, says he was "shocked" when the popular website emailed him about his reply during the week.

"I had an email from TripAdvisor saying I had breached their guidelines. But they weren't upset about my reply to the customer - they just didn't like that I had badmouthed TripAdvisor itself.