Cork software firm Everseen has secured a major new contract with US supermarket giant Kroger to supply artificial intelligence technology to 2,500 stores.
Headquartered in Blackpool, Cork city, Everseen holds a dominant position in the rapidly growing industry, providing unmanned checkout systems for supermarkets and other retailers.
Its technology began rolling out at Kroger stores in March and will continue to be installed in the coming months, with plans to deploy the technology at 2,500 outlets across the US.
Everseen uses cameras to monitor the checkout and self-scan areas and can detect when cashiers or customers mistakenly forget to scan an item, and can alert them to scan the item again.
Such errors, along with thefts, cost retailers up to €40bn each year. Everseen's AI technology sees 160 million items and 20 million people each day.
The Cork firm works with six of the world’s 10 largest retailers, including Walmart, for whom it monitors, and acts on, discrepancies across millions of events daily.
Chris Taylor, chief sales officer at Everseen said their job is to take a customer-first approach to make retailers such as Kroger more efficient and profitable.
“Everseen’s unique Visual AI technology is transforming the way retailers can manage their end-to-end operations to drive perpetual inventory accuracy, prevent stock loss, and empower autonomous processes,” said
Confirming the announcement, Mike Lamb, vice president of Asset Protection at Kroger said they are laser-focused on continuous improvements to customers’ experience across our stores.
"By leveraging Everseen’s Visual AI and machine learning technology, we’re not only able to remove friction for the customer, but we can also remove controllable costs from the business and redirect those resources to improving the customer experience even more."
Kroger employs nearly half a million workers and serves 11 million customers daily.
Everseen was founded by Cork man Alan O'Herlihy who came from a retail background.
It now has offices in Cork, New York, Romania, and Serbia.