Fewer than 100 complaints over exit of Ulster Bank and KBC

Low level of complaints to banking watchdog is in contrast with criticism from Central Bank governor, who said experiences of  customers switching 'leaves something to be desired'

The FSPO report shows 4,647 complaints were closed last year, with more than €3.4m paid to complainants in mediation settlements and a further €965,527 paid to complainants by way of settlement.

Fewer than 100 complaints have been received so far by Ireland's banking watchdog in relation to the exit of Ulster and KBC banks from the Irish market.

A report on complaints received by the Financial Services and Pensions Ombudsman (FSPO) published today shows just a small number of issues being raised by thousands of customers who have moved or closed accounts as the banks depart.