Ombudsman reports surge in insurance and fraud complaints as total cases exceed 6,000 in 2024

The FSPO received over 6,000 complaints in 2024, with fraud, banking disputes, and insurance claim issues driving the increase

Of all the insurance complaints, motor insurance accounted for 41%. File picture

The Financial Services and Pensions Ombudsman (FSPO) saw a significant increase in complaints related to insurance and fraud throughout the course of 2024 as the total number of complaints it received surpassed 6,000 for the second year in a row.

According to the ombudsman Overview of Complaints 2024, the FSPO received 6,185 complaints over the course of the year. In 2023, it received 6,182 complaints and in 2022 it received 4,781.