Fraud victim awarded €1,000 after bank made him 'feel like a liar'

“Never in my life have I ever encountered such unhelpful, narky individuals”

As well as being ordered to refund more than €7,000 lost from the unauthorised transactions, the Ombudsman ordered that an additional €1,000 be paid to the complainant for a failure to provide an appropriate level of customer service.

The Financial Services and Pensions Ombudsman has ordered a bank to pay out €1,000 in compensation to a customer for "less than helpful" customer service during a fraud claim.

In a decision handed down on 30 January, Deputy Financial Services Ombudsman MaryRose McGovern substantially upheld a claim brought by a complainant regarding unauthorised transactions on their current account in late 2015 and 2016.