Barclays fined £26m over poor treatment of customers in financial difficulty

Barclays apologised to customers and said it has now put several new measures in place, including changes to staff training.
Barclays fined £26m over poor treatment of customers in financial difficulty

Barclays has been fined £26m (€28.8m) for failures in relation to treatment of consumer credit customers who fell into arrears or experienced financial difficulties, the Financial Conduct Authority said (Dominic Lipinski/PA)

Barclays has been fined £26m (€28.8m) after its poor treatment of some consumer credit customers who fell into arrears or experienced financial difficulties risked making their problems worse.

The Financial Conduct Authority (FCA) imposed the fine on Barclays Bank UK Plc, Barclays Bank Plc and Clydesdale Financial Services Limited (Barclays).

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