UK bank fined over mortgage complaints

Abbey National was today fined a record £800,000 (€1.1m) for mishandling endowment mortgage complaints by Britain's City watchdog.

UK bank fined over mortgage complaints
Wed, 25 May, 2005 - 10:55

Abbey National was today fined a record £800,000 (€1.1m) for mishandling endowment mortgage complaints by Britain's City watchdog.

The Financial Services Authority said consumers had potentially lost out on up to £19m (€27.5m) of compensation after the bank rejected complaints it should have upheld.

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