Dublin company sets up online claims system in US

Dublin company FINEOS has announced that Fortis Benefits Insurance Company, one of the Top Five disability providers in the US, has gone live with its claims management solution, FINEOS Disability Claims Manager.

Implemented over nine months, the solution has enabled Fortis Benefits, based in Kansas City, Missouri, to migrate its disability claims management process to a highly efficient, customer-focused workflow system.

With a single online view of claims file information across the organization, FINEOS Disability Claims Manager allows multiple people to view and work on claims at the same time, which makes for faster, more accurate claims decisions.

Better management information also helps in managing the company's claims pipeline, and enables actuarial staff to make more informed decisions.

Customer service is improved by providing staff with immediate access to the reporting and data they need for service queries.

The FINEOS customer base incorporates many of the world's leading financial institutions, including ABN AMRO, Allianz, Fortis Inc., Skandia and the Zurich Financial Services Group.

Privately held, the company employs almost 250 staff at its offices in Ireland, the UK, the Netherlands, Scandinavia and USA.