FINEOS integrates Britannia Building Society's CRM system

FINEOS Corporation, a provider of banking and insurance software, has implemented an integrated enterprise content management solution at Britannia Building Society.

It enables service staff to access directly all customer-related information through the society's existing FINEOS Enterprise CRM system. The content management capabilities of the FileNET solution means that over 30,000 documents can be scanned, indexed and retrieved per day through the FINEOS CRM system, providing service staff with a single point of real-time access to all customer and contact records.