Energy giant fined £2m for 'mis-selling'

The UK’s fourth largest electricity and gas supplier is facing a £2m (€3.1m) fine after its sales agents were found to have used unscrupulous selling tactics to gain new customers, energy regulator Ofgem announced today.

The proposed penalty, the first of its kind in the UK, follows a four-month investigation into methods used by agents working for London Electricity and Virgin HomeEnergy.