Irish companies are 'performing badly' compared to international companies

Credit unions, the National Concert Hall, one of the German retail discounters, a savings bank, An Post, and Penneys are the among the companies and brands that score best in delivering satisfaction to Irish customers, a major survey has found.

However, the Cexi.org survey, which is based on Amárach Research of 2,700 people here and ranks 151 companies, warns that Irish companies are falling far short in satisfying customers’ experience and expectations in competition with international firms.

It found that after long years of cutbacks and recession Irish-owned companies are at risk of losing out because customers will no longer accept being treated poorly as the economic recovery gets under way.