Consumer agency gives out €112k in refunds

Just over €112,000 was refunded to consumers by the European Consumer Centre (ECC) in Ireland last year — 40% more than in the previous 12 months.

The latest annual report of the ECC Ireland outlined that 3,326 consumers contacted the office in 2012, with 60% of enquiries being successfully resolved.

The office said of the number of contacts it received, 2,226 were complaints, while 1,100 were merely cases of customers looking for information about the service.