M&S unveils redesign plans

MARKS & SPENCER boss Marc Bolland continued to stamp his mark on the business yesterday as he unveiled plans to redesign stores following complaints from customers that outlets were “difficult to shop” in.

The chief executive, who joined the firm a year ago, said the new formats will sell products selected in line with local criteria such as “affluence and age”.

Several pilot shops will be introduced in October, with a new layout complete with different signage, packaging and labelling in an attempt to improve navigation for customers.