Manners maketh the business

DUBLIN: Manners can have a significantly positive effect on the profitability of businesses, according to a new survey conducted by Irish firm Business Performance Perspectives.

Almost all (95%) respondents said that they would take positive action if they experienced good manners in their dealings with a company and 100% said they value manners in business dealings.

When asked what action they would take if they were on the receiving end of good manners, four in 10 respondents said they would actively refer others to the firm and the same number said they would mention their experience to others.