O’Toole issues call centre warning

IRELAND should not depend on low added value enterprises such as call centres, the president of the Irish Congress of Trade Unions (ICTU) warned yesterday.

Senator Joe O’Toole said call centres would be located in India or English-speaking Africa within 10 years.

“There is no future in call centres for the next Ireland. Our future is in research and development, new products and new markets,” Sen O’Toole told the Institute of Personnel and Development members at the O’Malley and Associates CIPD breakfast business briefing in Cork yesterday.