BT’s new call vetting service stops 20 million scam and spam call attempts

A man talks on his digital BT home phone, now protected by Hiya’s Call Protect service (BT)

BT says its new scam call screening service has blocked more than 2.4 million scam calls and identified 17.7 million spam calls since its introduction in May.

The telecoms giant said its Enhanced Call Protect tool, which is provided by Hiya, uses an AI-powered tool to monitor incoming calls and alert users to any suspected spam calls and blocking scam calls, learning as it goes to improve over time.